Delivery, Collection and Refunds
Deliveries will be made using either Royal Mail or a designated courier service depending on your overall order. We aim to deliver orders as quickly as possible and you should receive your order within a few days unless the item is out of stock. We will advise you if any part of your order is out of stock and give you an estimated delivery date or the option to substitute / cancel your order.
We are always happy for local customers to collect from us to save paying the delivery charge. All collections must be agreed with us in advance to ensure your item is available and that someone will be here to serve you.
Please do not return goods to us unless you have contacted us first, to obtain a return reference. We will not refund or exchange items returned to us without a return reference. For items that are received damaged in transit or faulty, please email us in the first instance, including a photo of the problem, including any damaged outer packaging. Damaged and faulty items must be notified to us within 48 hours of receipt. If you have changed your mind, please notify us and obtain a return reference in the first instance. We will only refund or exchange unwanted items that are received back in a new, saleable condition, with original packaging seals unbroken, and with proof of purchase. All returns must be received back within 35 days of receipt. Please note that we will not refund the original postage cost or return postage cost if you have are returning an unwanted item. In any case, it is the customer's responsibility to return the item by a suitable means and to package an item safely before returning it to us. We will not be held responsible for items lost or damaged on their return to us. Unfortunately, we are unable to offer refunds on personalised products unless, they are received damaged of faulty.
Items that have arrived damaged
Items that have been damaged in transit must be reported to us within 48 hours of receipt. Pictures of the packing box and damage to the item need to be sent to firstname.lastname@example.org before your claim can be dealt with.
Unfortunately, we are unable to offer refunds on personalised products, unless they are received damaged of faulty.
Call us: 01376 569345
Barker Cards, Braintree, Essex, UK